Refund policy

Every Rare Bird piece is made to order in our West Wales workshop. Full details are on our Returns & Delivery page: rarebirdliving.co.uk/pages/returns-delivery

Changing your mind: you can cancel your order at any time until 14 days after the day you receive it. Email hello@rarebirdliving.co.uk or call 01545 902242 with your order number; there's no need to give a reason. Please return the item within 14 days, unused and in its original packaging, to Rare Bird Living, The Studio, Crug yr Eryr Isaf, Talgarreg, Llandysul, Ceredigion SA44 4HB.

Return costs: return delivery is at your cost. Send it back with a tracked courier, or let us arrange collection for £10 per item, deducted from your refund.

Your refund: we refund the price you paid within 14 days of receiving the item back, using your original payment method. If the item has been used, marked or damaged beyond what's needed to look it over, we may reduce the refund.

Bespoke orders: pieces made to your own specification, such as a custom size or a fabric outside our standard range, can't be returned for change of mind.

Business and trade orders: the 14-day change-of-mind right is for consumers only and doesn't apply to purchases made for a business. Before a larger order, we recommend ordering one piece first, and free fabric samples.

Faulty or damaged items: email us with photos, ideally within 48 hours of delivery, and we'll put it right with a repair, replacement or refund, at our cost. This doesn't affect your statutory rights.