Returns & Delivery

Every Rare Bird piece is made to order in our West Wales workshop. Here's how delivery, returns and cancellations work.

Delivery information

Free UK delivery

Delivery is free on every order to mainland UK (including the Scottish Highlands) and Northern Ireland. Delivery to the Scottish islands, the Isles of Scilly, the Isle of Man and the Channel Islands is quoted on request.

International delivery

We can deliver to many countries outside the UK. Because international delivery costs vary a great deal depending on the destination and the product, we don't publish fixed prices. Email us at hello@rarebirdliving.co.uk with your address and the pieces you'd like, and we'll quote the delivery cost before you order.

Made to order

Every Rare Bird piece is made to order, so please allow for these lead times from the day you order:

Wall hangings: 2 weeks
Premium gallery canvases: 2 weeks
Scatter cushions and lampshades: 2–3 weeks
Headboards: 3–4 weeks
Made-to-measure curtains: 4 weeks
End of bed benches: about 4 weeks
Bar stools: 4 weeks (4–5 weeks for nickel or copper plate)

The lead time for each piece is also shown on its product page. These are estimates. If there's any delay, we'll let you know straight away.

How it arrives

Larger pieces are sent by tracked courier. We'll email you when your order is on its way, and the courier will usually give you a delivery window on the day.

Ordering more than one piece?

If your order contains items with different lead times, we'll normally send everything together once it's all ready. If you'd rather have the quicker items first, just let us know.

Free fabric samples

Fabric and leather samples are free, up to five per order, with postage of just £1.50 per order. Order your samples here.

Checking your delivery

Please check your order when it arrives. If anything is damaged, email us at hello@rarebirdliving.co.uk with photos within 48 hours, and we'll put it right.

Returns & cancellations

We want you to love your piece. If you change your mind, here's how it works.

Changing your mind

Each piece is made to order in our West Wales studio from our standard range of sizes. You can cancel your order at any time until 14 days after the day you receive it. Just email us at hello@rarebirdliving.co.uk or call us on 01545 902242 with your order number, and there's no need to give a reason.

Once you've told us, please return the item within 14 days, unused and in its original packaging, to:
Rare Bird Living, The Studio, Crug yr Eryr Isaf, Talgarreg, Llandysul, Ceredigion SA44 4HB

Return costs

Return delivery is at your cost. You can either:

send it back yourself using a tracked courier service, or
let us arrange collection for £10 per item, which we'll deduct from your refund.

Please pack items carefully, as we can't fully refund items damaged on the way back to us.

Your refund

We'll refund the price you paid within 14 days of receiving the item back, using your original payment method. If the item has been used, marked or damaged beyond what's needed to look it over, we may reduce the refund to reflect that.

Bespoke orders

If we've made a piece to your own specification, such as a custom size or a fabric outside our standard range, it can't be returned for change of mind. This doesn't affect your rights if it's faulty.

Business, trade and bulk orders

If you're buying for a business, such as a café, bar, hotel, holiday let or office, the 14-day change-of-mind right above doesn't apply. That right is for consumers only. See the trade section of our Terms and Conditions.

Before placing a larger order (for example a set of bar stools for a counter), we strongly recommend ordering a single piece first, and free fabric samples, so you can check the height, comfort, colour and finish in your space. Talk to us about bulk orders and we'll confirm the specification, lead time and payment terms in writing before we start.

Faulty or damaged items

If anything arrives damaged or develops a fault, please email us with photos, ideally within 48 hours of delivery, and we'll put it right with a repair, replacement or refund, at our cost. This doesn't affect your statutory rights.